Kindly indicate the number of days you will be staying with us. The minimum length of stay is two to seven days during the low season and a maximum of two weeks during high and peak season.
In the event of last minute booking, full payment is required to be made in our office via credit card before arrival.
Kindly note the following:
Check-in 2 pm
Check-out 11 am
We will do our best to accommodate your arrival and departure time. Overstaying will result in additional charges.
For check-out after 11 am to 6 pm, a 50% villa charge will be applicable.
A full daily rate will be applied for check-out after 6 pm.
All additional charges will be reflected in the final invoice and payment can be made via credit card or cash at the time of departure.
We want to make sure you have a pleasant experience and will ensure every effort to assist you if you wish to alter your original booking. Request for any amendments must be made via email and will not be confirmed until a reply from us is made. Cancellation fees will be applicable in cases where reduction in total number of nights are made. Each amendment will be processed on a case-by-case basis. In a case where a total amendment is required, our Cancellation Policy (below) shall apply.
A cancellation fee of 50% of the total rental amount will be incurred on any full or partial booking cancellation made by guests 3 months before the arrival date, with applicable administration fee and relevant bank charges or exchange rate differences where applicable.
For any cancellation made within 2 months prior to arrival, we are unable to offer any guaranteed refund of any amount paid. If payments are not received on or before the due dates as required, guests will be deemed to have cancelled the booking, in which case the rental contract will therefore be terminated without further notice required.
Kindly note that we strongly advise that you take out a travel insurance policy at the time of booking to protect you against any unforeseen circumstances that would assist in covering all due charges in the event of any cancellation.
In the event where we may be obliged to cancel your stay before your arrival date, we shall in our best endeavours offer you an alternative villa of equivalent, better or closely similar in standard and price. Where such is not possible, we shall provide to you every assistance for you to find other accommodation and will give you a full refund of all the monies paid, including bank charges that you incurred when making initial payment to us.
We reserve the right to place a charge on your credit or debit card for any damages incurred to your villa during your stay (including, without limitation, when specialist cleaning is required) or for any items that are missing. All payments are to be made before departure.
As part of a government requirement, all villa and hotel guests in Indonesia are mandated to register with local authorities within 24 hours upon arrival.
The procedure is as follows:
A passport photocopy of each guest will be made upon arrival at the villa.
Each guest will need to fill out and sign a registration form.
All documents will be delivered to the nearest village registration office.
We strongly recommend that you take out comprehensive insurance to protect you and all those accompanying you for the whole time of your visit in Indonesia against illness, injury, death, loss of baggage and personal items, cancellation, or other travel contingencies.
Kindly be advised that we shall not be held liable for any personal injury to you or your property during your stay at Villa Kamawis. We will not accept responsibility for any delay, additional expense or inconvenience which may be caused directly or indirectly by events beyond our control such as delays of flights, disturbances to travel itinerary, traffic problems, electricity interruptions, and other force majeure events.
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Guest Code Of Conduct
Guests are requested to conduct themselves appropriately at all times and to comply with the villa’s terms and conditions. Guests must respect the property of the villa, its employees, and other guests, as well as their health and safety.
Guests are requested not to disrupt the comfort and enjoyment of other guests, the operation of the villa, or cause offence to any other guests or members of staff.
We reserve the right to refuse accommodation and services or remove you and members of your party from the premises if, in our reasonable opinion, we consider this provision to have been breached. In such case, we have no obligation to refund you for lost accommodation, services, or any loss or expenses incurred.
Please be informed that Indonesia imposes severe punishments — often harsher than in other jurisdictions — for violations of the law, particularly in regard to the possession and use of illegal drugs and substances.
Any guests or their visitors found to be using or possessing illegal drugs and substances or allowing prostitution on the property will be removed immediately from the premises, and local authorities will be contacted. Any rental money, including deposits, will be forfeited.
Please understand that these strict policies are imposed for the comfort and protection of other guests and staff.
